What Payment Methods Do You Accept?
We accept all debit and credit cards as well as Paypal. If you do not have a Paypal account you can register super easily at www.paypal.co.uk
What Currencies Do You Accept?
£ British Pounds, € Euros, $ US Dollars, $ AUS Dollars or $ CAN Dollars. However, please be aware that all payments and refunds are processed in the currency that you paid in.
Is My Payment Info Stored Safely?
Absolutely! Your financial info given to us at checkout is taken through a safe and secure payment gateway. We do not share any of this information nor do we store it.
Why Did My Payment Fail?
Payments can fail for a number of reasons. Please double check that all the card details are entered correctly and your card is registered to the billing address you are providing. If you are still having problems please email us at email@example.com
What Are My Delivery Options?
Please click here to be directed to our delivery page where we have a full breakdown of all our delivery options.
My Parcel Has Not Been Delivered?
Please check your tracking before contacting us to see if it has been left in a safe place or to see if it explains that there has been a delay. If the tracking shows no information please contact us at firstname.lastname@example.org with your order number, one of our customer care team will be able to advise.
My Tracking Details Show That My Items Have Been Delivered But I Have Not Received Anything?
Please email us on email@example.com so we can contact the courier on your behalf.
Why My Parcel Has Been Returned To You?
Our couriers attempt to deliver twice before returning items back to us as undelivered. If your order has been returned to us it will be processed as a refund once we receive it. If you would like us to send your parcel back out rather than refund it, please contact us via email at firstname.lastname@example.org with your name and order number so that we can look into this for you.
Do You Deliver To Work Addresses?
Yes, when you place your order please enter ‘work address’ into the shipping details section of the checkout.
Technical & Account
I can't log in to my account.
Please check the spelling of your email address and password (our system is case sensitive). If this does not help, please use the ‘forgot my password’ link which will remind you of your password. If you are still having problems logging in, please contact us to let us know and one of our customer care team will be able to help you.
I Have Not Received A Confirmation Email!
Please wait at least one hour for the confirmation email comes through. If it has not, please contact us at email@example.com and we will look into this for you.
I Am Not Receiving Any Newsletters?
Please check our spam folder or junk box.